eSimplicity – UX Designer/Researcher

Please explore the opportunity to join us as an HCD Specialist and UX Designer

Do you have a Human Centered Design (HCD) eye with production skills in UX/UI? We are seeking an innovative HCD Specialist and UX Designer with great UX/UI production experience with mockups, wireframes, design sessions, facilitation and other deliverables to apply their HCD appreciation and thought process to a variety of user experience initiatives.

Who we are:
Launched in 2016, eSimplicity is creating an elegantly connected, digitally enhanced and well-communicated world. The team delivers Healthcare IT, Cybersecurity, and Telecommunications solutions that improve the life and health of millions of Americans while defending our national interests on the battlefield. Our Digital Services engineers are building modern systems that help improve healthcare quality, expand care coverage, and lower cost, including fighting fraud, waste and abuse. Our Telecommunications engineering team helps the DoD implement spectrum (Radio Frequency) management on both national and international stages. We also have a cleared engineering team that helps the Department of Homeland Security protect our national security interests.

Responsibilities:

Apply Human-Centered Design (HCD) techniques to understand user’s needs and experience and the organization’s mission
Establish and facilitate various initiatives using innovative design methods with a focus on improving user experience
Plan and execute user research in addition to gathering user feedback and crafting customized solutions for key stakeholders
Design and communicate design deliverables including customer journeys, service blueprints, user personas, artifacts, scenarios, data visualizations and service models in support of our partner’s needs
Work closely with the Principal HCD Strategist to develop strategic roadmaps, define requirements, co-creation/ideation sessions and participate in formative research

Help support participatory designs
Collaborate with business and functional leaders, and teams to understand organizational behaviors and pain points
Assist in the collection, management, and analysis of qualitative and quantitative user data
Identify and assist in the prioritization of projects that will have the most impact within the organization
Act as a SME for HCD and user experience best practices

Required Qualifications:

Bachelor's degree in Business, Design, Computer Science, Computer Engineering, Information Systems, or related area
Minimum of five (5) years of professional UX experience
Ability to operate and manage work, strategically reason, build relationships, and influence others. 
Expert in identifying user and business needs and developing solutions to meet those needs through strong influencing and communication skills.

Ability to coach and mentor others on the principles and best practices of service design. 
Demonstrated expertise in design thinking and user-centric design approaches, and ability to apply them across a variety of services. 
Expert knowledge of service mapping methods.
Ability to evaluate the feasibility and consequences of design decisions.
Ability to make decisions based on managed levels of risk and complexity.

Ability to create or collaborate on prototypes of various levels of fidelity to showcase user needs across omni-channel journeys.
Experience with research, strategy, information architecture, service design, prototyping, and testing. 
Demonstrated expertise conducting a variety of research activities with customers and/or using qualitative and quantitative tools for research.
Demonstrated expertise in using research to analyze behavior and motivation and making decisions based on evidence. 
Expert in managing stakeholder relationships and expectations.

Expert in the end-to-end journey of a project, from navigating initial discovery to end delivery.
Ability to organize, plan, and execute work, with strong time management skills.
Extensive understanding of HCD principles including but not limited to user research, user needs, user feedback and workflows
Demonstrated ability to take initiative, manage deadlines, and work on multiple projects at once
Strong understanding and ability to work using Agile methodologies

Sharp critical thinking and problem-solving skills
Strong communication, interpersonal, and teamwork skills

Desired Qualifications:

Master’s degree in Computer Science, Design, or related field
Experience designing solutions in AWS

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